Payment:

We accept PayPal and card payments (Powered by Stripe)

UK Delivery:

– All items are dispatched within 1 working day of cleared payment.

– Items send via Royal Mail Standard delivery are aimed to be delivered in 3-5 working days.

– We do not update tracking information on customer’s portal, if your item does not arrive within 5 working days, please contact us for tracking number.

– Combine Postage Discount does not apply on products which comes with FREE postage OR it doesn’t fall in same weight tariff.

– Items purchased on Friday are dispatched on Monday.

International Delivery:

– We deliver to Europe (all countries), United States, Canada and Australia.

– Delivery time for European countries is 5-7, USA/Canada is 7-10 and Australia is 7-12 working days.

– Orders placed from outside UK are shipped via Royal Mail Standard International postage.

– We do not update tracking information on customer’s portal, if your item does not arrive within 10 working days for European countries, 13 working days for United States and 15 working days for Australia, please contact us for tracking number.

– Combine Postage Discount does not apply on products which comes with FREE postage OR it doesn’t fall in same weight tariff.

– Items purchased on Friday are dispatched on Monday.

Order Cancellation:

– Customer can cancel their order before the item status is marked as dispatched.

– Customer gets full refund including postage cost if order is cancelled before dispatch.

– Customers placed order from our website can cancel order from their login area with the email used for their purchase.

– Customers placed order from our Mobile Application can cancel their order from “My Orders” section of the app.

– Customer placed order via eBay needs to send us eBay message for cancellation.

– Orders cannot be cancelled if the item is dispatched and is with courier.

– If item is processed by our warehouse and is marked as dispatched, Return/refund policy will apply.

Return/Refund Policy:

– UK: We offer 14 DAYS return starting from sale date, on all items, No Questions Asked.

– International: We offer 14 DAYS return starting from sale date, on all items, No Questions Asked.

– Please send us email at return@surkhab.co.uk and our customer service will assist you with the process.

– Postage Cost is not refundable.

– Buyers pays for the return postage.

– No returns accepted after 14 days and/or if tags are removed.

– Please include invoice with the your return, this will help us track and process your refund/replacement quickly.

Exchange Policy:

– Buyers pays for return postage

– Buyer needs to pay 10% admin and restock fee will be charged separately.

– Please check size chart before purchase. All our items comes with size chat. More than 90% of exchanges are for customers ordering wrong size.

Damage Claims:

– If you item arrived is damaged, please report us within 48 hours of delivery.

– Report the damaged item with images to claims@surkhab.co.uk and our customer service will assist you with the process.

– If damage is result of transit, claim will be made through Royalmail and compensation may take upto 15 working days. Click here for details on Royalmail’s damage claim.

 

NOTE: Please inspect your item before REMOVING TAGS. NO returns/exchanges/damage claims are accepted if tags are removed.